Vionic
Reviews and Complaints
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Verified Reviewer
I had no complaint--just needed phone number.
I have no complaint. I bought shoes; I needed to send them back.
I didn't need packing slip. Phone call to get scan code was all rhat was needed and a trip to UPS.
- Customer service
Preferred solution: Full refund
User's recommendation: Yes, order ftom Vionic. Customer service is great!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Horrible. Do NOT order from Vionics.com. There is no customer service.
Company fixed the issue and I have been provided with full refund. I finally received the refund for the returned merchandise.
It took 20 emails, 1 phone call (worthless response) and filing a dispute with credit card company. I only received 2 emails from the company.
Received an immediate confirmation that the return had been accepted, but no refund came through. Then returned 1 pair - same return location. Received refund within 2 hours of making the return. I emailed Vionics - NO response.
I called - talked with someone at "customer service". She requested help from a "manager". The answer was, "It takes us longer with multiple shoes on a return." Still no refund. Emailed again and again and again.
No response.
Two weeks - still no refund and no response. I filed a dispute with my credit card company.
User's recommendation: Do not order from this company. Buy your Vionics from a reputable retailer. Vionics can not handle online orders professionally.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lebanon, Tennessee
Unfriendly return procedures
Unable to get a return from online purchase. Phoning only sends you to online pages online is a run around.
- Normally wide enough with good arche support
Preferred solution: Full refund
User's recommendation: Only buy Vionics in a store
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Phoenix, Arizona
Got a size to small
Ordered a size 10 need to send back these 91/2 and get a size 10. I really like the shoe. Please let me know how I can send back the wrong shoe size and get the correct size 10.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturned shoes over 17 days ago, still no refund
I return shoes that cost me $130 via happy returns. I was notified that the return was accepted right away.
I was told the refund was processed October 14, 2023, today is now October 31, 2023 and I still have not received my refund and Im out the shoes, I have emailed back-and-forth at least 5 to 6 times with assurance that the refund has been processed and I would be receiving any day. It was up to my bank.
I contacted my bank they have not received any refund for this purchase. I am beyond frustrated I have been wearing bionic Sandals for over 10 years with no problem, but Ive never ordered from the bionic website before this is a joke I will be filing a dispute and complaint
User's recommendation: Do not purchase from bionic very poor customer service
I didn’t receive the product. Sent to an incorrect address. Not what I entered.
The shoes did not arrive. They where sent to 13640 my address is 13636.
Same as my credit card .
Please credit my account or ship to the correct address. Marlene Manon
Palm Bay, Florida
Two pairs of the exact same sandals in the same size and one pair is much longer and definitely wider!
I bought 2 pairs of size 8 sandals but in different colors. One pair fits well but the other pair is longer and wider with the straps very loose around my foot.
For the price I did not expect such ch discrepancy and poor fit! I am very disappointed.
User's recommendation: Try on before buying!
Poor On Line Service
I have always loved my Vionic shoes. I recently ordered several of my favorite ones.
I received one of the sandals in the wrong color (I ordered black and received black patent - NOT what I ordered). When I contacted the company about their mistake, they had a very easy return process that was awesome. However; when I received what should have been the shoe I ordered, they sent back the one they had already sent me!! I am so frustrated and don't want to play the return game.
If they refuse to send the shoe I ordered and paid for, then they should let me know that I just have to take what they send.
I am VERY disappointed in their service; or should I say LACK of service. I have reached out to them and am still waiting (over a week) for any kind of a response.
- It is a great shoe which is why i continue to buy them
- On line service is inferior
Preferred solution: I just want the sandal that I ordered and paid for; NOT just anything they want to send me.
Meridian, Idaho
Shoes never received
I ordered Karley toe post sandals size 6M in black on 9/2/2023. My confirmaton number is 150********.
I tried calling your 800 number but was never connected. I also sent an email on Oct. 2nd and never received a response.
I am still interested in getting the shoes if they are still available, otherwise, I would like to get a refund for my purchase. Thank you for your assistance
Order not delivered
Would like a reply on where my order is. I ordered two pair of sandles and received only one pair. Paid in full for both.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRETURN
Im having been trying to make a return for weeks! Ive written to no avail so Im trying again!
Ill NEVER buy Vionics again online! The returns are atrocious. Never ever have I ever seen a system so difficult to manage. So Im trying once again to send them back!
I have two pair of sandals that dont fit and I cant use!
So is there anything that can be done? The side of my shipping box says Vionic so I feel thats where I purchased them from.
Thank you for your assistance.
Bonnie Henshaw
Preferred solution: Full refund
User's recommendation: Understand return policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montana, Montana
Return shoes
Return saddles that do not fit.Waiting for answer from Vionic representative, Pissed Consumer popped up. Did NOT request .
.
Charged my credit card $46.00 but did not receive answer! Very upset!!
- Great shoes
- Returns are unacceptable
Preferred solution: Full refund
User's recommendation: Avoid Pissed Consumer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn
All I want is to get some information on returning some thing that doesn't fit. But the hoops that I have to go through in order to do it drives me out of my mind.AND THEN!!!
There is no person available to talk to me call again and again and again, and again all different hours of the day!
And I live my life with ease. I am usually understanding of being busy.
But having to go through these damn hoops again ? NOT COOL!!!
Rochester, New York
Return
Trying to get help with return. Unable to get any assistance from the company! Wrote two emails and letters still no help.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
San Francisco, California
Shipping
Have been trying to return using happy returns link. Nothing happens.
Always an invalid link. Then took a picture of the label and. Sent.
No responses. I want a refund.
I am amazed at lack of response for a quality product.
- Good product
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Be sure you want these shoes. No help at all on returning if you need. To. I’ve used for years and this is my first attempt to return an item
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Please sir please sir unban my account