Vionic
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Vionic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vionic has 2.6 star rating based on 24 customer reviews. Consumers are mostly neutral.
71% of users would likely recommend Vionic to a friend or colleague.
- Rating Distribution
Pros: Style, Good product, 30 day wear test.
Cons: Poor customer sercice, Poor quality, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Vionic has 2.6 star rating based on 24 customer reviews. Consumers are mostly neutral.
71% of users would likely recommend Vionic to a friend or colleague.
- Rating Distribution
Pros: Style, Good product, 30 day wear test.
Cons: Poor customer sercice, Poor quality, Poor customer service.Recent recommendations regarding this business are as follows: "Pissed consumer is a weird email. Seems fraudulent", "Definitely a great product", "I like Vionics, just not these man looking shoes!", "Yes, order ftom Vionic. Customer service is great!", "Only buy Vionics in a store".
Most users ask Vionic for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Vionic Reviews
"They refunded me even though they were sale items.it was a courtesy she said.. The operator was very professional and gave me a refund.I appreciate that as I love your products."
They refunded my purchase as they were to small. Even thought on sale. I appreciate that. I love the products and want to continue to purchase. User's...
"Did not receive refund"
I returned a pair of shoes via happy returns, and was confirmed on October 9, 2023. I was told the refund was issued on October 16, 2023 after several emails...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shipment #140******** for Order #140********
Preferred solution: Where is the other paie
User's recommendation: Pissed consumer is a weird email. Seems fraudulent
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nea Smyrni, Attica
Did not receive refund
I returned a pair of shoes via happy returns, and was confirmed on October 9, 2023. I was told the refund was issued on October 16, 2023 after several emails back-and-forth for two weeks now where I was assured the refund was processed and I had to wait for my bank.
I now contacted my bank and still they have not received any refund. It is now October 31, 2023. I am out a pair of shoes and $126. This is becoming beyond frustrating.
I will be filing a complaint and also a dispute for this amount with my bank. Ive always worn bionic shoes have never purchased from the website and never will again.
- Pro- love the shoes very comfortable
- Poor customer service from website
- Giving false information for returns
Preferred solution: Full refund
User's recommendation: Do not purchase from bionic shoes website
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Villages, Florida
Returning item that was too small was impossible.
User's recommendation: Don’t buy directly from Vionic company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They refunded me even though they were sale items.it was a courtesy she said.. The operator was very professional and gave me a refund.I appreciate that as I love your products.
- Good product
Preferred solution: Full refund
User's recommendation: Definitely a great product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Bloomfield Township, Michigan
Kensley,Brn,Nappa H9623L6201 US 7 1/2 M
- I like the quality & durability of vionic shoes
Preferred solution: I really just wanted to finally express my disappointment that these shoes are soo big in appearance to be shoes for a woman. When i opened the box i thought a mistake had been made sending shoes for a man but they are my correct size.. uggggh : - (
User's recommendation: I like Vionics, just not these man looking shoes!
Love the shoes: HATE their customer service
Preferred solution: nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I had no complaint--just needed phone number.
- Customer service
Preferred solution: Full refund
User's recommendation: Yes, order ftom Vionic. Customer service is great!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lebanon, Tennessee
Unfriendly return procedures
- Normally wide enough with good arche support
Preferred solution: Full refund
User's recommendation: Only buy Vionics in a store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Resolved: Horrible. Do NOT order from Vionics.com. There is no customer service.
Company fixed the issue and I have been provided with full refund. I finally received the refund for the returned merchandise.
It took 20 emails, 1 phone call (worthless response) and filing a dispute with credit card company. I only received 2 emails from the company.
Received an immediate confirmation that the return had been accepted, but no refund came through. Then returned 1 pair - same return location. Received refund within 2 hours of making the return. I emailed Vionics - NO response.
I called - talked with someone at "customer service". She requested help from a "manager". The answer was, "It takes us longer with multiple shoes on a return." Still no refund. Emailed again and again and again.
No response.
Two weeks - still no refund and no response. I filed a dispute with my credit card company.
User's recommendation: Do not order from this company. Buy your Vionics from a reputable retailer. Vionics can not handle online orders professionally.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Phoenix, Arizona
Got a size to small
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Returned shoes over 17 days ago, still no refund
I return shoes that cost me $130 via happy returns. I was notified that the return was accepted right away.
I was told the refund was processed October 14, 2023, today is now October 31, 2023 and I still have not received my refund and Im out the shoes, I have emailed back-and-forth at least 5 to 6 times with assurance that the refund has been processed and I would be receiving any day. It was up to my bank.
I contacted my bank they have not received any refund for this purchase. I am beyond frustrated I have been wearing bionic Sandals for over 10 years with no problem, but Ive never ordered from the bionic website before this is a joke I will be filing a dispute and complaint
User's recommendation: Do not purchase from bionic very poor customer service
I didn’t receive the product. Sent to an incorrect address. Not what I entered.
Palm Bay, Florida
Two pairs of the exact same sandals in the same size and one pair is much longer and definitely wider!
User's recommendation: Try on before buying!
Poor On Line Service
I have always loved my Vionic shoes. I recently ordered several of my favorite ones.
I received one of the sandals in the wrong color (I ordered black and received black patent - NOT what I ordered). When I contacted the company about their mistake, they had a very easy return process that was awesome. However; when I received what should have been the shoe I ordered, they sent back the one they had already sent me!! I am so frustrated and don't want to play the return game.
If they refuse to send the shoe I ordered and paid for, then they should let me know that I just have to take what they send.
I am VERY disappointed in their service; or should I say LACK of service. I have reached out to them and am still waiting (over a week) for any kind of a response.
- It is a great shoe which is why i continue to buy them
- On line service is inferior
Preferred solution: I just want the sandal that I ordered and paid for; NOT just anything they want to send me.
Meridian, Idaho
Shoes never received
Order not delivered
Preferred solution: Deliver product or service ordered
About
, , , ,
Vionic Shoes is a large manufacturer and distributor of footwear. The company was founded in 1979. Its headquarters is based in San Rafael, California, United States. Vionic offers a wide collection of footwear and orthotics for men and women. There are boots, sleepers, heels, sandals, flats, and more. Available payment options are Visa, MasterCard, American express, and Discover. All buyers may return or exchange their merchandise for any reason within 30 calendar days of purchase. E-gift cards are considered final sale. Vionic does not ship internationally, only across the United States. The company processes orders over the phone during normal business hours.
Vionic is ranked 491 out of 4781 in Footwear and Clothing category
USA
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Please sir please sir unban my account