Vionic
Reviews and Complaints
The Villages, Florida
Initially my order was cancelled but the notification was in error.
Issue was resolved. Was just a new system glitch by vionic.
Would highly recommend these shoes. My feet never felt better.
User's recommendation: Great shoes
Atlanta, Georgia
Shoe separation
I purchased a pair of Vionic sneakers. Item number LC 11-2020.
I had worn the sneakers 5 or 6 times for maybe 4 or 5 hours each time.
I was planning on wearing them last week and I noticed there was separation from the sole to the shoe.
I live in a north Florida and think I ordered them from Macys. There is no store nearby so here I am.
Barbara Lemley
User's recommendation: Check the return. Policy for a defective shoes
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Verified ReviewerOrder shoes seen in catalog
I'm disappointed I can't order shoes by phone on the weekend or reach customer service. It's too confusing. I just want to call customer service and order the shoes.
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Verified ReviewerRecent experience with Vionic shoes
I have bought many pairs of Vionic shoes in the past. Their arch support is particularly good for my feet.
Until now, I never had any complaints (except that they are too expensive). Their sizing was always consistent and always worked for me. So, when I bought a recent pair that was on sale and said no returns, I knew that I wouldnt have a problem. Well, this pair of shoes didnt fit anything at all like ALL of their other shoes plus they were way too wide.
And they said too bad so I have to throw $50.00 in the trash. I will not buy from them again.
User's recommendation: Avoid this company because of their "customer service"
What do you think Read my review
Second order complete dissatisfaction made cheap I now understand since the company was sold and now made in china cheap material and hard sole False representation! What a joke and waste of course who cares you got the sale
I bought the recovery sandals, they killed my feet, legs and hips. Needless to say I didn’t wear them often enough within the 30 day warranty period to get my money back.
Was not on my feet much due other foot issues, but when I did wear them just for a short period of time I hurt all over and after some time I narrowed the issue down to the shoes.
User's recommendation: If you can’t wear Birkenstocks you can wear these.
I just bought the uptown knit skimmer. Arch support great. Comfort level poor. After 15 minutes of walking both heels are raw from the back biting into them. Can’t wear these.
Disappointed by design of shoes as they bite into heel to the point I cant wear them. These are the uptown skimmers.
User's recommendation: Keep receipts and try them out for an extended time before committing.
Shoe problem I’m begging someone to call me about my problem. Very upset right now and I need someone to talk to instead of all of the mess I have to go through . Need my order text to me.
Call me Im not good at all of the mess u send me to do. Should b able to talk to someone bad and would give a better rating
User's recommendation: No need in trying to get up with you and it’s crazy
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nea Smyrni, Attica
Did not receive refund
I returned a pair of shoes via happy returns, and was confirmed on October 9, 2023. I was told the refund was issued on October 16, 2023 after several emails back-and-forth for two weeks now where I was assured the refund was processed and I had to wait for my bank.
I now contacted my bank and still they have not received any refund. It is now October 31, 2023. I am out a pair of shoes and $126. This is becoming beyond frustrating.
I will be filing a complaint and also a dispute for this amount with my bank. Ive always worn bionic shoes have never purchased from the website and never will again.
- Pro- love the shoes very comfortable
- Giving false information for returns
- Poor customer service from website
Preferred solution: Full refund
User's recommendation: Do not purchase from bionic shoes website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn credit
Called you for clarification. Am keeping an eye out for my refund.Thank you for keeping good customer service.
I have a foot deformity which necessitates buying several pairs at one time and makes returns important to me. I always return your shoes in perfect condition and return in the same shoe box.
Thx for being there for a lady who needs to try on her shoes! I really like Vionic: Sincerely Joan Croft
User's recommendation: Yes. Good shoes and company.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturning item that was too small was impossible.
Return procedure was impossible very unfriendly. I ended up throwing the shoes away. Good money lost.
I will never get caught in this trap again.
User's recommendation: Don’t buy directly from Vionic company
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Verified ReviewerShipment #140******** for Order #140********
I received order. Only had 2 pairs in the order. There is no packing slip saying the other pair is coming
Preferred solution: Where is the other paie
User's recommendation: Pissed consumer is a weird email. Seems fraudulent
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Verified ReviewerThey refunded me even though they were sale items.it was a courtesy she said.. The operator was very professional and gave me a refund.I appreciate that as I love your products.
They refunded my purchase as they were to small.
Even thought on sale.
I appreciate that.
I love the products and want to continue to purchase.
- Good product
Preferred solution: Full refund
User's recommendation: Definitely a great product
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Verified Reviewer |
West Bloomfield, Michigan
Kensley,Brn,Nappa H9623L6201 US 7 1/2 M
I purchased these clunky shoes in September. They are so large and manly in appearance.
I wore them once and my friends laughed so hard! These are so ugly that I am embarrassed to wear them again. I know its too late to return.
They have been on the shelf in my closet ever since. I simply wanted you to know of my disappointment
- I like the quality & durability of vionic shoes
Preferred solution: I really just wanted to finally express my disappointment that these shoes are soo big in appearance to be shoes for a woman. When i opened the box i thought a mistake had been made sending shoes for a man but they are my correct size.. uggggh : - (
User's recommendation: I like Vionics, just not these man looking shoes!
Love the shoes: HATE their customer service
No code sent to get into Customer Service. No thank you to write more. I have wasted enough time with the *** way you need to wait for a CODE in order to be able to complain about Thier customer service,
Preferred solution: nothing
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